FAQ - EXTERIORMAX

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🏠 Roofing FAQs

How do I know if I need a new roof?

If your roof is over 15–20 years old, has missing shingles, leaks, or visible wear, it might be time for a replacement. The best way to know for sure is to schedule a free, no-obligation inspection with our team. We’ll assess your roof’s condition and give you honest recommendations.

How do I know if my roof has storm damage?

You may notice missing shingles, granule loss, dents in metal flashing, or water spots inside your home. If you suspect storm damage, it’s best to schedule a professional roof inspection to evaluate the condition of your roof.

Does EXTERIORMAX offer roof inspections?

Yes, we offer thorough roofing inspections to assess the condition of your shingles, flashing, and other components. We provide a detailed report so you can make an informed decision about next steps.

How long does a roof replacement take?

Most residential roof replacements are completed in just 1–2 days, depending on the size and complexity of the roof. We’ll give you a clear timeline during your estimate and keep you updated every step of the way.

What types of shingles do you offer?

We install high-performance shingles from top brands like Owens Corning, with dozens of color and style options to match your home’s look. During your free consultation, we’ll walk you through all available options and help you choose the best fit.

How long will my new roof last?

With proper installation and materials, your roof can last 25–50 years. Our roofing systems are built for durability, and we offer extended warranty options for even greater peace of mind.

Can I choose the color and style of my shingles?

Absolutely! We offer a wide range of colors, textures, and styles. We’ll bring samples to your inspection and help you design a roof that not only protects but also enhances your home’s curb appeal.

🛡️ Warranty FAQs

What’s included in the Lifetime Labor Warranty?

Our Lifetime Labor Warranty covers the full cost of labor for any future repairs related to the installation of your new roof. That means if anything goes wrong due to how the roof was installed, we’ll fix it, at no cost to you for the life of the roof. It’s a powerful layer of protection that gives you long-term peace of mind.

Can I still purchase the warranty after my roof is installed?

Yes, if your roof was installed by us within the last 60 days, you’re still eligible to add the Lifetime Labor Warranty.
But don’t wait, once that 60-day window passes, this extended protection is no longer available.

To purchase the extended warranty visit: emaxroofwarranty.com

Is the warranty transferable if I sell my home?

Yes! The warranty can be transferred to the next homeowner, which adds value to your home if you ever decide to sell. Just let us know within 30 days of the sale of your home, and we’ll take care of the transfer process.

What’s the difference between a manufacturer’s warranty and your labor warranty?

The manufacturer’s warranty (like from Owens Corning) covers defects in the roofing materials themselves, such as shingles.

Our Lifetime Labor Warranty covers the workmanship, meaning if anything was installed incorrectly or fails due to labor, we’ll repair it at no charge. Together, they give you full protection.

💰 Pricing & Financing FAQs

How much does a new roof cost?

The cost of a new roof depends on several factors… including the size of your home, the roofing material you choose, and the complexity of the job. The best way to get an accurate price is to schedule a free inspection and estimate with our team. We’ll assess your home and provide a clear, detailed quote with no pressure.

Do you offer financing or payment plans?

Yes, we do! We offer flexible financing options, including $0 down, no interest, and no payments for 12 months (for qualified homeowners). We’ll walk you through the available plans during your consultation and help you find one that fits your budget.

Can I get a quote without a site visit?

For the most accurate pricing, we recommend an in-person inspection. Every home is different, and a proper evaluation helps us catch potential issues and provide a truly accurate quote. Contact us to schedule your free consultation today!

Is there a deposit required to get started?

Yes, we typically require a small deposit to secure your spot on our schedule and order materials. The remaining balance is paid according to your project terms, and we offer financing options to make the process even easier. If the job is going through your insurance, you may be required to pay your deductible.

🛠️ Project Process FAQs

What happens during the inspection and estimate process?

One of our experienced team members will visit your home to inspect your roof, take measurements, and evaluate the condition of your roofing system. We’ll explain any issues we find, show you material options, and provide a clear, detailed estimate, all at no cost and with zero pressure.

Do you handle permits and work with HOAs?

Yes, we take care of pulling all necessary permits for your project, so you don’t have to worry about the paperwork. If your home is part of an HOA, we also work directly with them to ensure everything meets their guidelines and is approved before the work begins. Our goal is to make the process smooth, compliant, and stress-free for you.

Do I need to be home during the roof installation?

No, you don’t need to be home during the installation, but we do recommend being available at the beginning or end of the project in case questions come up. Our crew works efficiently and respectfully, and we’ll keep you informed throughout the process.

What happens if the weather causes delays?

Safety comes first. If rain or storms are in the forecast, we may reschedule your installation to avoid any risks. We’ll stay in close communication and work quickly to get you back on track with minimal disruption.

Will someone check the work after it’s done?

Absolutely. Once the roof is completed, we conduct a final walkthrough and inspection to ensure everything was installed correctly and the site is fully cleaned. Your satisfaction is our top priority, and we won’t consider the job done until you’re happy.

📄 Insurance FAQs

What should I do if I think my property was damaged in a storm?

Start by documenting visible damage with photos and notes. Then contact a licensed roofing contractor to evaluate the structure. If you’re planning to file an insurance claim, contact your insurance company directly for guidance.

Will my insurance cover the cost of repairs?

Coverage varies depending on your policy and the cause of damage. For accurate information, it’s best to speak directly with your insurance provider.

Can EXTERIORMAX tell me if my insurance will cover the damage?

No, we are not insurance adjusters and cannot interpret your policy or determine coverage. Only your insurance company can make those decisions. Our role is to evaluate your roof and provide documentation of its condition.

Can EXTERIORMAX be present during my insurance inspection?

We are happy to be available during your inspection to discuss the condition of your roof with you and your inspector, if requested by the homeowner. However, we do not negotiate or advocate on your behalf.

Can you help me file an insurance claim?

We cannot file claims or provide guidance on insurance policies. We recommend contacting your insurance agent for help with filing a claim.

Do I have to use the contractor my insurance company recommends?

No. As the homeowner, you have the right to choose any licensed contractor to perform the repairs on your home.

What if my claim is denied or underpaid?

If you disagree with your insurance company’s decision, you may consider contacting a licensed public adjuster or legal professional for advice. EXTERIORMAX cannot act in this capacity.

📍 Trusted. Proven. Local.

Why choose EXTERIORMAX?

We focus on quality workmanship, transparent pricing, and customer education. Whether your repairs are insurance-funded or self-paid, we’re here to deliver professional service and a stress-free experience.

What areas do you serve?

We proudly serve homeowners throughout Maryland, Northern Virginia, Washington, D.C., Delaware, and parts of Pennsylvania. If you’re unsure whether your home is in our service area, feel free to contact us, we’ll be happy to check and schedule a free inspection if you’re within range. Chances are, we’ve already completed a project near you!

Are you licensed and insured?

Yes, EXTERIORMAX is fully licensed, bonded, and insured for all roofing and exterior remodeling work. You can feel confident knowing your home is in the hands of experienced professionals who meet all local and state requirements.

What certifications or ratings does your EXTERIORMAX have?

We’re proud to be an Owens Corning Platinum Preferred Contractor, a distinction given to only the top roofing companies nationwide. We also hold an A+ rating with the Better Business Bureau and maintain a great rating on Google thanks to thousands of satisfied customers.